NuAxis Innovations Tier II Service Desk Specialist in Chicago, Illinois
Tier II Service Desk Specialist
We’re going places, hop on board.
Our value is in our employees – smart, passionate, and fun people.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivatedService Desk Specialist for a Full Time position.
The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist must operates with appreciable latitude in developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.
Responds and diagnoses problems through discussion with users and hands-on assistance.
Provides on-site support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors tickets to ensure a timely resolution.
Provides second-tier support to users’ applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)
The ability to obtain at least one (1) of the following:
Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2007 or later
Certifications in ITIL v3 Foundations
Help Desk Institute's HDA* certification
Customer Service Representative Certification
Must have at least 2 years of current experience in participating in a desk-side support environment.
Must also have at least one current Microsoft Certified exam qualifying them as a Microsoft Office Specialist for Office 2007 or later Certifications in ITIL v3 Foundations or Help Desk Institute's HDA* certification or Customer Service Representative certifications is required.
At least 2 years of current experience in participating in a desk-side support environment.
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Our Profile: NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts. High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years
NuAxis Innovations is an Equal Opportunity Employer AA/ W/M/IWD/PV. Employment contingent upon successful completion of background investigation