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CyberCoders Technical Support Specialist - Level II / III in Chicago, Illinois

Technical Support Specialist - Level II / III (SaaS, Telecom,) Technical Support Specialist - Level II / III (SaaS, Telecom,) - Skills Required - Technical Support, Level II / III Tech Support Experience, Customer Support, Remote Troubleshooting, SQL Queries, SaaS, Startup Environment, SalesForce, Telecom / Call Center Experience

Job Title: Technical Support Specialist - Level II / III

Job Location: Chicago, IL

Job Salary: $60k-$70k + Benefits + Flex Hours (2 days+ remote!)

Job Requirements: At least 5 years experience as a Technical Support Specialist - Level II / III with a SaaS based company (ideally smaller than 150)

Located in the gorgeous city of Chicago, we are an established leader in delivering businesses with the tools necessary to record and organize data across multiple platforms. Due to growth, we are looking to bring on an enthusiastic Technical Support Specialist with a positive attitude and great collaborative nature. The ideal candidate will have at least 5 years of experience in a Level II / III role in a SaaS company (ideally smaller than 150). Experience with Telecom, Call Centers, and Salesforce is a plus!

What You Will Be Doing

You will be diving deep into problem-solving, troubleshooting, and performing remote diagnostics for our clients. You will focus on SQL queries to retrieve data, as well as installation, integration, and set up with hardware and software products. Great customer skills are a must!

What You Need for this Position

Must Have Skills:

1.) 5+ years Technical / Customer Support Level II / III (role is 70%-80% phone support)

2.) SaaS experience

3.) BA / BS in Computer Science or equivalent

Nice to Have Skills:

1.) Startup experience (or company smaller than 150 people)

2.) Knowledge of Salesforce and MS Office and SQL Server

3.) Telecom / Call Center experience

What's In It for You

  • Competitive Salary ($60k-$70k Base)

  • PTO

  • 401k

  • Medical, Dental, Vision

  • Flex hours (2 days+ remote)

So, if you are a Technical Support Specialist with SaaS experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Technical Support Specialist - Level II / III IL-Chicago AT6-1560605