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Company Overview

Brookfield Properties has an immediate need for a Technical Support Engineer at the corporate office in Chicago, IL.

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world’s most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Our retail group operates destination, standalone retail real estate globally, including over 150 malls in the United States. Our regional shopping centers create a sense of place in the heart of the communities in which we do business: offering retail, lifestyle, dining and entertainment options.

Position Overview

The Technical Support Engineer is responsible for providing second level problem determination and support to the Company's user community. This includes interviewing the user while analyzing the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with IS/IT standards. The incumbent is also responsible for the education of users as to the solution of software problems by answering questions, interpreting operating instructions, and providing references. This person is expected to cooperate with other personnel and workgroups, to practice on-going self-development and to demonstrate behaviors that are aligned with the Company's core values which are Humility, Attitude, Do the Right Thing, Together and Own it.

Responsibilities:

• Provides second level support and follow-up to the Company's user community regarding software applications on multiple platform environments in order to leverage the Company's IT resources

• Demonstrates an understanding of financial process which include general ledger, fixed assets, accounts payable, accounts receivable, property management, and or procurement

• Demonstrates an understanding of the SDLC (Systems Development Life Cycle)

• Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern

• Documents production problems for appropriate action

• Actively participates in the testing and implementation of new applications

• Assists in the development of course modules, training materials and in training end-users in the use of complex integrated software applications

• Maintains and/or prepares records, reports and logs and counts of documents related to assigned functions

• Develops written communication and documentation for users and for internal use

• Establishes and maintains cooperative and supportive relationships with customers

• Interprets and references user manuals and operational instructions during problem resolution in order to educate the user community

• Documents user's concerns and associated resolutions and prepares managerial reports as consistent with IS/IT standards in order to achieve and maintain alignment with the Company's vision, mission, and values statement

• Possesses the ability to write ad hoc queries for data analysis and trouble-shooting purposes

• Maintains current knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional societies in order to empower oneself and the user community

• Other duties as assigned

Qualifications

• High School Diploma or GED required

• Associate's Degree preferred

• 3-5 years' in large corporate environment required

• 2-4 years' Real Estate preferred

• Technically adept in all Company Applications (customized and packaged)

• Familiarity with Citrix, Client/Server Applications and Cloud Solutions

• Ability to use SQL query tools to research data issues

• Ability to communicate at all levels of the organization and with end- users

• Self-starter who takes initiative and is proactive

• Service orientation, professional

• Ability to follow instructions

• Listening and problem solving skills

• Ability to solve problems via telephone

• Organize tasks, and provide follow-up

• Familiarity with and/or exposure to the following technologies is a plus:

• JD Edwards OR Experience in financial / real estate modules of a ERP system

• Salesforce

• Proliance

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Job Locations US-IL-Chicago

Posted Date 1 week ago (1/12/2021 11:20 AM)

Job ID 2021-3713