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RL Canning Systems Administrator in Chicago, Illinois

What We Do

RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience.

Our Mission

Make a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our mission and values.

About the Role

The Systems Administrator is responsible for the administration, configuration, monitoring and support and maintenance of a broad range of network, server, application, data storage, media and computing devices related to delivering IT services to meet the needs of the business. This role takes full responsibility for administrative activities related to systems and ensures that optimum performance and availability essential to business operations are maintained.

Responsibilities

  • Performs administrative and technical procedures for implementing changes, modifications, upgrades, additions, and deletions to systems components related to hardware, operating systems, applications, and software.

  • Monitors system activities and performance to determine the operational condition of systems, including utilization, capacity, transactions, load, traffic, errors, events, and alerts.

  • Analyzes, troubleshoots, and diagnoses complex systems related problems to determine priority, response, resolution or escalation required related to impact on business operations.

  • Plans and coordinates installations, modifications, upgrades with team members and business leaders to minimize downtime and maximize performance to the business.

  • Performs systems testing to ensure systems configuration, changes, and conditions are in accordance with operating policy, standards, procedures and revisions.

  • Performs and administers backup and recovery systems, processes and procedures to ensure systems applications, software, configurations, and data can be retrieved in the event of fault according to policy and standards of the business.

  • Logs, tracks and ensures incidents, requests, and changes are handled according to agreed procedures and service levels, including supporting documentation.

  • Applies change management techniques and methods to support the integration, adoption, and utilization of technology resources.

  • Other duties as assigned.

    Required Qualifications

  • 3+ years of server administration, maintenance, and support experience is required.

  • Bachelor's Degree in Information Technology or related field strongly desired.

  • Strong knowledge and experience supporting network equipment, network devices, switches, gateways, access points, and other nodes.

  • Demonstrated experience installing, upgrading and modifying systems; including planning and coordinating schedules for deployment or change.

  • Experience managing critical systems, devices, processes and escalations that impact business operations strongly desired.

  • Use of IT Service Management tools and techniques related to tracking, documenting and reporting operational performance.

  • Must demonstrate strong interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.

  • Ability to travel.

    Who We Are

For over 20 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:

  • Digital Transformation

  • IT Service Desk/End User Support

  • Configuration Management

  • IT Asset Lifecycle Management

  • Site Support Services

  • Project Management

    Why Join Us?

We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.

** RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.

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