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Blue Cross and Blue Shield of Illinois, Montana, N Sr Systems Analyst-Salesforce in Chicago, Illinois


As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Purpose: This position is responsible for designing enhancements and new business applications and/or information systems solutions through integration of technical and business requirements; serving as technical designer to identify best solution and resulting technical specifications within limits of code environment; linking Business Analyst needs and Architect definition to technical solutions. Leverage understanding in forensic-related work to identify root-cause for incidents and issues and convey analysis to Production Support and Development teams for long-term solutions. Support application operations by addressing operations activities, adhoc report requests, etc. Develop operating procedures and user manuals for transition to routine operations

Required Job Qualifications

  • Bachelor Degree and 4 years Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.

  • Knowledge of Salesforce Administration / Configuration

  • Service Oriented Architecture - SOAP / REST

  • Web Technologies - HTML/CSS/Java/ASP.Net/PHP/Ruby/C

  • Rapid prototyping

  • Requirements definition & management

  • SDLC Methodology - Agile / Scrum / Iterative Development

  • System Performance management

  • Conceptual thinking

  • Creative thinking

  • Problem solving and analytical thinking

  • Strong oral/written communication skills

Preferred Job Qualifications:

  • Bachelor Degree in Computer Science or Information Technology related

  • At least 2 years of experience supporting Salesforce in an administrative or other technical capacity

  • At least 1 year of experience with deployment tools like Copado, GIT/Jenkins, AutoRabbit

  • Five or more years of experience in developing requirements and performing system analysis

  • Two or more years of experience of major software systems implementation experience

  • Experience in Customer Service applications

  • Work with architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment.

  • Knowledge of Cloud computing / SaaS / PaaS technologies

  • Knowledge of Integration Technologies – Mulesoft/Tibco/ESB



Location: IL - Chicago, TX - Richardson

Activation Date: Tuesday, December 22, 2020

Expiration Date: Monday, March 1, 2021

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