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Catalyst Consulting Group, Inc. Sr. Salesforce Consultant in Chicago, Illinois

We are... Catalyst Consulting Group, Inc., a relationship-centric, Chicago-based IT Consulting firm. Our 27-year history of knowing our team, clients, partners, and community allows us to build collaborative solutions that create meaningful bridges between our clients and their customers, our cities and their constituents, our cohorts, and our community. If you’re Chicago-based and have used Chicago’s 311 Services in the past two years, you’re already familiar with us! We brought the City’s 311 operations onto Salesforce Service Cloud, including their public-facing website and a custom mobile app. You can read more about that transformation here: https://www.salesforce.com/customer-success-stories/city-of-chicago/

You are… innovative and precise. You expertly bridge the gap between business problems and technical solutions. You’re part of the project team that designs and delivers innovative solutions, ensuring the success of the client. Your experience spans a deep understanding of business processes and problems; agile development and deployment; data manipulation and migration; effectively running a team to meet client goals.

We + You are… a team driven by passion and ownership to collaboratively create forward-thinking solutions for our public-sector client projects. Together we improve the lives of constituents by developing thoughtful, efficient, and smart solutions for the Cities that serve them.

Requirements

Skills Required

  • Exceptional verbal and written communication skills, especially as it relates to relaying technical concepts

  • Demonstrated understanding of project management concepts and best practices

  • Ability to manage a team and delegate responsibilities

  • Technical intuition; able to jump in and configure software

Preferred Experience

  • Bachelor’s Degree in Business, Statistics, Analytics, Technology or equivalent experience

  • 4+ years of enterprise software application experience – Salesforce experience strongly preferred

  • Proven understanding of agile development lifecycle

  • Experience in designing scalable solutions and improving business process through a deep understanding of process automation

  • Experience working with developers to design custom code solutions to meet client needs; working knowledge of Lightning Web Components, Apex triggers, etc.

Extra Credit

  • Salesforce Service Cloud certification; other certifications a plus

  • Experience with other Salesforce products and add-ons including FSL, Drawloop, Einstein

  • Public Sector or non-profit experience

  • Experience in pre-sales; creating proof-of-concept demos, presenting solutions to clients

Benefits

  • Full Healthcare Plan (Medical, Dental & Vision)

  • 401k

  • Paid Time Off (Vacation, Sick, Company Holidays & Floating Holidays)

  • Training & Development

  • Flexible Schedule & Remote Work

  • Free Snacks

  • Discounted Gym Memberships

  • Commuter Transit Benefit

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