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Danaher Corporation Sr. Manager Remote Connectivity - REMOTE in Chicago, Illinois

Wondering what’s within Beckman Coulter? Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

The Remote Connectivity Sr Manager for Beckman Coulter Diagnostics is responsible for ensuring customer and organizational value resulting from remote instrument connectivity capabilities globally. Gaining, maintaining, and enhancing our current branded PRO Service remote diagnostics and monitoring functions as well as core team participation in new IOT strategic initiatives are at the core of this role.

This position is part of the Global Service Operations group and will be a remote position, ideally near Chaska, MN or Brea, CA.

You will be a part of the Service IOT Team and report to the Global Service Operations Sr. Director responsible for enabling a global, world class customer support organization. If you thrive in a fast- paced, high-impact leadership role with global influence and responsibilities and want to make a difference by helping to build a world-class Service and Support organization—read on.

In this role, you will have the opportunity to:

  • Participate in defining our IOT and remote connectivity future through global deployment and cross functional core team engagement.

  • Develop programs to enable and deliver additional customer and company value from our current remote diagnostics and monitoring connections.

  • Lead the team charged with monitoring and maintaining existing remote connections to ensure value realization.

  • Ensure team development and execution of processes to gain new remote connections including direct customer communication related to objection handling.

  • Develop and monitor adherence to IOT data compliance policies and governance.

    The essential requirements of the job include:

  • Bachelor’s degree in computer systems, engineering or related technical field with 14+ years’ experience OR Master’s/Doctoral degree with 12+ years’ experience.

  • 4+ years of people management experience.

  • Field Service and support leadership experience including direct customer facing communication and negotiation experience.

  • At least 3 years of experience and leadership with IT related programs and infrastructure to drive IOT and remote connectivity and monitoring.

  • Design and deployment experience with advanced software capabilities in the IOT space and additional areas such as predictive analytics, artificial intelligence and machine learning in a service and support application.

  • Advanced knowledge in the global privacy and security regulations, landscape and the related implications in the Medical Device industry.

  • Extensive experience and advanced software skills with workflow automation as well as office applications

It would be a plus if you also possess previous experience in:

  • Global services team leadership with extensive cross functional IT or system related responsibilities.

  • Successfully guiding deployment and operation of major IT service management tools or systems.

  • Advanced statistical analysis education, training, and experience

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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