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Blue Cross and Blue Shield of Illinois, Montana, N Sr Infrastructure Engineer - Contact Center in Chicago, Illinois


As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Sr. Infrastructure Engineer will be responsible for building/supporting enterprise voice and Contact Center technologies including Cisco UC, SBC’s and contact center solutions. This position is responsible for planning and designing complex data and voice communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and design solutions to meet requirements; 3) Develop project plans and coordinate across IT functions 4) Implementation of new technology and systems, installation and maintenance of infrastructure; 5) and contribution to establishing and maintaining standards and best practices.


  • Bachelors Degree and 4 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 6 years of Information Technology experience OR 8 years of Information Technology experience.

  • 7+ years of experience in the Contact Center/voice communications field.

  • Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration.

  • A strong focus on teamwork, communication, and documentation.

  • Performs analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures.


  • Bachelor degree in Computer Science or its equivalent.

  • Extensive knowledge of Cisco related voice and contact center components.

  • Call recording, CVP, VXML, ICM.

  • RDBMS - SQL Server/Oracle.

  • Experience on java/.net.

  • Infrastructure automation.

  • Oral & written communications.Functional knowledge of security best practices and design principals.

  • Drive cross-functional execution.

Location: IL - Chicago, TX - Richardson

Activation Date: Thursday, January 10, 2019

Expiration Date: Saturday, June 29, 2019

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