Numerator Solutions Specialist in Chicago, Illinois
Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Solutions Specialist, you will be responsible for supporting inbound communication from clients around the subscription and services they subscribe to. Solution Specialist’s deliver a best in class customer service experience utilizing their deep knowledge of Numerator’s data sets coupled with effective questioning and listening skills. This role requires excellent customer service support and a professional and empathetic attitude.
Guide client users on Numerator's web based platforms to navigate the system, interpret results and design reports to answer business questions while maintaining a professional and empathetic attitude.
Providing prompt and thorough response to client inquiries.
Utilize designated support solutions/software in order to manage and document customer interactions.
Connect client business needs to Numerator solutions in order to support client retention and growth.
Develop a deep understanding of Numerator data, solutions and services including key differentiators.
Educate clients on data methodology, site navigation and report outputs.
Ensure customer satisfaction and provide professional customer support.
Facilitate resolution of issues with respective internal teams through designated internal systems.
Bachelor's degree (any field) with a passion for marketing, research and account management/growth.
Proficient in Excel and PowerPoint (or equivalent).
Prefer experience with large data sets a plus.
Self-confidence coupled with strong presentation skills.
Experience working with large data sets to build a story a plus.
Experience in Consumer Goods, Retail or Market Research Industry is a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.