Epiq Global Service Specialist in Chicago, Illinois
It's fun to work at a company where people truly believe in what they are doing!
Provide hospitality, mail, distribution, copy, printing, reception, file, or other services defined or outlined in DTI/Epiq’s service agreement with client• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy• Maintain a positive team-player mentality• Accurately communicate with client staff and DTI/Epiq team members regarding commitments, deadlines, challenges, requests, etc• Deliver on service commitments in a timely and accurate manner• Invest proper effort and QC approach to deliver highest quality work and service• Comply with DTI/Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook• Expected to uphold the Standards of Service and best practices developed by DTI/Epiq
• Must have excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.• Provide immediate attention and acknowledgment to customers entering the Firm’s Café & Convenience areas.• Follow the established guidelines and operating procedures in the Firm’s Café, Coffee Bar, & Convenience Areas.• Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.• Perform walk through of various floors to inspect and ensure that all areas are clean, stocked with supplies and ready for daily services.• Cleaning, dusting, dishwashing, trash removal, and other incidental tasks as assigned.• Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance• Ability to stand for long periods of time, and to lift or move 40 lbs. walking, bending, reading, kneeling, standing, sitting.• Comprehensive knowledge of the English language in order to communicate with guests and employees verbally and in written.• customer service, hospitality, or housekeeping experience• Open to training, flexible schedule to cover copy and mail services when needed.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 5000 associates worldwide, Epiq operates in 14 countries and over 80 global locations.