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Equity Lifestyle Properties Service Desk Technician in Chicago, Illinois

Service Desk Technician

  • Chicago, IL

  • Full Time

  • Information Technology

  • Mid Level

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What are we looking for?

ELS is hiring a Service Desk Technician to be based out of either our Tampa, Orlando, or Chicago offices.

The Service Desk Technician works independently and as part of the Service Desk team to support and maintain technology for the ELS employees at 400 properties located throughout the US.

This role provides remote and onsite support via phone, deskside and remote control. It is pertinent that this person develops and demonstrates mastery of ELS business functions, applications and technology. They must exhibit strong communication skills in all customer and team interactions and offer exceptional customer support. They are responsible for ensuring that all problems and solutions are escalated and communicated in a timely manner.

What does your job entail?

Customer Service:

  • Provide technical support to end users via various modes (e.g., phone, email, deskside, remote control)

  • Communicate effectively with both novice and proficient customers and end users

  • Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions

  • Maintain a professional demeanor and positively represent ELS in all interactions

  • Advocate for the interests of end users within internal IT communications and meetings

  • Deliver basic instructions and training, for all supported applications and hardware

  • Participate in the weekly on-call/after hours support rotation

Desktop and Application Support:

  • Install, configure, troubleshoot and support all ELS employee hardware and software including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A/V equipment

  • Gather requirements and perform set up of workstations for equipment refreshes and on/off-boarding requests

  • Administer user accounts through Active Directory, O365, etc. as well as other proprietary ELS applications for all on/off-boarding and position change requests

  • Work closely with other IT teams to resolve incidents as needed

Team Membership:

  • Maintain an attitude of commitment through an outward display of willingness

  • Act in the best interest of the overall team

  • Create and maintain a positive working relationship within the IT and end user communities

  • Create Knowledge Base articles to document problems and solutions

  • Participate in the refinement and execution of IT and team initiatives

Your skills and experience include:

  • 4 year college degree with a focus on Information Technology

  • A+ certification preferred

  • ITIL v3 Foundations experience or certification valued

  • 1-2 years of exceptional customer service and problem-solving skills

  • 1-2 years of experience supporting Windows 7 & 10, O365, MS Office Suite

  • Experience supporting OS X and iOS

  • Basic user and security group administration through Active Directory

  • Limited Technical and IMAC (Install/Move/Add/Change) support for Computer Hardware, Software and OS, Printers, PDA’s, Telecommunications equipment and circuits.

  • Experience with a trouble ticket system, entering tickets, distributing tickets to Level 2 and 3 support personnel, and updating tickets until resolved.

  • Knowledge basic Windows Operating System configurations, including domain registration, basic networking configurations, printer configuration, network drive mapping, etc.

  • Self-managed, motivated and team oriented

  • Ability to follow tasks through to their completion with a high degree of accuracy and quality

  • Available for travel as needed, sometimes with short notice

What do you get from us?

In return for your excellent skills and abilities, we provide a comprehensive benefits package including medical, dental and vision plans; a generous 401k employer match; and paid vacations, holidays, and sick time.

Who is ELS?

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our beautiful properties are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.

An established yet entrepreneurial business, we have visionary goals and look for people who align with this vision and have a hunger to succeed. In return, we are committed to cultivating a culture that is challenging, engaging and rewarding. We are in search of the absolute best talent in the market for our roles – proven self-starters, standout colleagues and creative thinkers - as these individuals will help to craft and lead our future.

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