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Collabera Service Desk Agent in Chicago, Illinois

Service Desk Agent

Location:Chicago, IllinoisUS

Posted On:7/30/2018

Job Code:Service Desk Agent_2

Job Description

• Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.

• Documents, tracks and monitors the problem to facilitate a timely resolution.

• Relies on established guidelines and instructions to perform daily job functions.

• Works under immediate supervision.

• May require an associate's degree in a related area and 1-3 years’ experience.


• Consistently delivers excellent technical customer service

• Provides first level telephone and other media contact support for all hardware and software issues

• Clearly documents interactions, incidents, and resolutions within ticketing system

• While acting as a single point of contact, takes ownership and responsibility of issues from start through to resolution

• Uses problem solving skills to troubleshoot problems or situations and thinks abstractly to solve them

• Maintains knowledge of operating systems and application software used to provide a high level of technical support

• Identifies process and document improvement opportunities and works with their supervisor to take corrective action to implement change

• Develops effective and quality working relationships with other departments, groups, and personnel

• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Required Experience/Technical skills:

• Minimum of 2 years of technical support experience providing support for MS Office, MS Exchange, and MS Windows

• Associates Degree or higher; concentration in Information Systems, Computer Science, or comparable field

• Exceptional verbal and interpersonal skills required; excellent written and organizational skills a must

• Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer-focused environment

• Ability to maintain confidentiality with information or items as required

Since this is an urgent business requirement, I’d appreciate a prompt response on this, feel free to call me or email me

Category:Non-IT code:new

Area Code


Job Requirements


technical support, MS Office, MS Exchange, and MS Windows, troubleshoot, Password Reset

Preferred Skills: