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Alight Product Design Architect in Chicago, Illinois

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions. Through our family of apps and services, we're building a different kind of company that connects everything we work for (wealth, health, happiness) with the lives we want. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading HR tech company and help us reimagine how people and organizations thrive.

You’ve wowed stakeholders at startups, Fortune 500 companies, and consultancies with your storytelling, insights, and experience strategy and design. You are focused on the interactive—web and mobile applications, interactive design and user experience. You serve as project lead and main point person for engagements, leading the experience strategy and establishing and maintaining the highest quality of execution across all work. If this sounds like you, keep reading.

We’re looking for an experienced and profoundly engaged Product Design Architect based in Chicago, IL or virtually, responsible for reimagining employee experiences for 26m users and their families and shipping the next generation of transformative, integrated, scalable, and robust enterprise products. The Architect provides team leadership, builds strong partnerships and fosters collaboration with clients and employees They help advise and align project teams, create successful outcomes and ensure the highest level of end user satisfaction. They’re passionate and pragmatic design thinkers eager to join a fun, collaborative and innovative team.

The Product Design Architect works closely with Design Leads and Product Design Directors to develop the strategy and direction. They will be expected to lead initiatives which bring together senior stakeholders to drive collaboration, understanding and decision making. This role does not have direct reports but will be expected to lead multidisciplinary teams in a variety of design initiatives from human insights development to prototyping new digital experiences. We know that takes all types of people and believe diverse backgrounds and experiences creates a stronger Alight.

Key Responsibilities

The individual will be involved in the following critical activities:

  • Collaborating with a world-class team of Product Designers, UX Design Researchers, Content designers and Product Managers

  • Discover the real-world problems that get in the way when people and organizations try to thrive

  • Leverage design-thinking methods and participate and contribute to new methods and offerings

  • Assist with digital strategies and visions and ensure these are communicated effectively

  • Understand and guide research, interaction and visual design across apps, platforms and solutions, driving towards the highest level of quality and execution

  • Present concepts clearly and justify design decisions

  • Help manage changes in project scope, identify potential issues and pivot when necessary

  • Collaborate with internal team members to structure project work, plan and execute product design initiatives

  • Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops and conducting interviews and synthesizing

  • Identify and resolve or escalate issues and conflicts within the project team

  • Coach a project team of Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.

  • Hands-on with project team to create user scenarios, user flows, information architecture (IA) and pixel-perfect mockups and prototypes that include compelling interactions for websites, mobile apps, native apps and more

  • Prototype, test, and iterate on designs; evaluate usability of existing systems as well as preliminary designs

  • Presents research, strategy and design work to internal clients for review

  • Collaborates effectively with developers, strategists, product managers, executives, Creative Directors and other designers to craft solutions for a variety of different platforms and industries

  • Facilitates collaborative client discovery and design workshops and participates in ideations

  • Motivates and champions award-wining Design at all times

  • Experience in multitasking and working in ambiguous situations

  • Help support a shared design vision across the company by building consensus on priorities leading to product design and execution

  • Grow a culture of design and ship with speed, consistency, and quality; rebuilding our culture

Knowledge, Education, Certification, Skills & Technical Proficiencies

The ideal experience and critical competencies for the role include the following:

  • Live and breathe to design the future and have an award-winning portfolio (product, websites, apps, services, systems, etc) to prove it

  • Experience with or background in design, social sciences, or humanities

  • Fluency in best practices for information architecture and interaction design, life-centered design process, as well as strong knowledge of user experience principles and techniques

  • Expertise in Adobe Creative Cloud, Sketch, Miro/Mural, InVision a must; HTML, Javascript & CSS preferred

  • Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints

  • Well-versed in technology and software development as it relates to design

  • Proactive, self-sufficient and professional, with strong organizational, time management and communication skills

  • Passionate and enthusiastic about delivering design and user experience excellence

  • Excellent communication skills both verbal and written

  • Willingness to travel up to 20% of the time

  • Design consulting background a plus

  • Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software a plus

  • Experience working across a variety of industries, including B2B and B2C

Work Experience

  • Bachelor’s degree or equivalent

  • Experience with remote user research tools such as UserZoom, Qualtrics, and Optimal Workshop

  • Background in design, social sciences, or humanities

  • 6+ years of experience in designer or researcher roles at Design or Digital Agencies, Startups or Fortune 500 companies

  • 4+ years of experience working collaboratively with engineering/dev, design and user research teams

Work Environment

In terms of cultural fit, the successful candidate will be self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced and successful designers. They will enjoy being a part of an organization focused on excellence and will be a naturally collaborative individual who enjoys interacting with individuals at all levels. Additionally, they will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

About Alight

Alight unlocks enterprise growth for the world’s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at .

Our values are the essence of who we are:

People Matter

We believe in the power of people and know that the best ideas can come from anywhere. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways.

Excellence Every Day

We believe that every day is an opportunity for growth and are energized by going above and beyond what’s expected. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution – and we will find it.

Think Forward

We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We learn from one another, champion progress and challenge the status quo.

Act Now

We are brave in spirit, act decisively, learn quickly and get it done.

Be Real

We are forthright and genuine when we speak. People can always trust us to say what we mean and depend on us to do what we say.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.