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Omnicell, Inc. Onsite Technical Trainer in Chicago, Illinois

Onsite Technical Trainer

Location Chicago, IL

Job Category Education-L&D

Employment Duration Full-Time Regular

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Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Onsite Technical Trainer

Omnicell is seeking to fill a remote Onsite Technical Trainer role. The Onsite Technical Trainer will provide expert product-specific training to customers in support of Omnicell pharmacy solutions. This is a remote, field-based position.

Major Responsibilities

  • Deliver high-quality and effective training that adheres to training industry and Omnicell training standards. Provide special or customized training when required.

  • Develop and deliver additional training classes to meet the needs of the business.

  • Deliver classroom-based and virtual training from the office in Cranberry Township, PA.

  • Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.

  • Manage onsite, classroom, and/or virtual training project plans to ensure the readiness of classes for new product release updates for customers and employees.

  • Maintain high levels of customer satisfaction to ensure the effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.

  • Define and analyze customer or internal Omnicell challenges and recommend solutions to management.

  • Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.

  • Identify and build relations with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.

  • Identify customer or internal Omnicell challenges and propose possible solutions.

  • Demonstrate good judgment about when to ask for help from senior team members or management bout customer issues.

Required Knowledge/Skills:

  • Demonstrate excellent training facilitation skills.

  • Expert presentation and facilitation skills.

  • Ability to develop new courses.

  • Detail-oriented, independent, and able to adjust to changing priorities.

  • Understanding of technical concepts and setup in support of healthcare systems.

Basic Qualifications:

  • Five years of experience working as a hospital pharmacy technician

  • Two years of experience in one or more of the following areas: the ability to troubleshoot hardware and software systems, hardware break-fix support and/or repair, hardware and software product implementations, or training on hardware/software systems.

Preferred Qualifications:

  • Bachelor’s degree

  • Certification as a pharmacy technician

  • Healthcare software product implementation and/or support, healthcare IT management, or healthcare IT consulting.

  • Creating and delivering training outside of product/technical content, such as soft skills training.

  • Using Microsoft Office products.

  • Project management experience

Work Conditions:

  • The position is field-based.

  • Position requires 75% or more overnight travel.

  • May require long periods of sitting or standing or staring at a computer screen.

Compensation will vary based on region. For the state of Colorado only, the expected pay is $68,000-87,000. Benefits can be found on ( .

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.