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Kastle Systems Network Hardware Support Specialist (Field) in Chicago, Illinois

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Hardware Support Specialist provides on-site support for Kastle provided hardware, Kastle networks and client networks.The ideal support specialist possesses knowledge of network hardware, networking, software, and configuration. They address issues such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services. The Hardware Support Specialist is responsible to create emergency service plans for customers and is conversant with the latest technologies. They recommend effective solutions and improvements to achieve the targeted goals. They implement scheduled customer and technical support-related trainings, product installations and maintenance activities. Hardware Support Specialists play a vital role in the success of any organization.

The Hardware Support Engineer has both pre and post sales responsibilities:

Pre - Assist with network setup and configuration on complicated projects and video solutions

Post - Installation and Service

  • Evaluate a network, create a secure subnet, establish standards (usernames, passwords, documentation)

  • Maintain regular audits of PCs in the field

  • KastleVideo config & training & troubleshooting

  • Presence/ Resident set up & config & troubleshooting

  • Customer Network Support & troubleshooting

  • V6 panel set up & troubleshooting

  • Burning flash cards, programming cameras, etc.

  • 3rd party video config & training & troubleshooting

  • 3rd party intercom config & training & troubleshooting

I want someone who can evaluate a network, create a secure subnet, establish standards (usernames, passwords, documentation), maintain regular audits of PC’s in the field, troubleshoot & install viewing stations, troubleshoot & install KFO’s, train on 3rd party video solutions, etc.

  • Three plus years experience as a field support engineer (network/hardware) including: structured cabling, network gear rack and stack, VoIP phone setup, switch and firewall configuration, router setup, wireless setup.

  • Bachelors degree in Electronics, IT, Hardware or Electrical Engineering or similar

  • A+, Network+, CCNA, Security+ desirable

  • Forward thinking, advising clients of steps to take to create redundancies and integrity in their solutions

  • Superior client-facing experience; articulate and professional manner

  • Collaborative with partner departments in closing out projects and maintain excellent communication

  • Organized and self-motivated, maintaining their project timelines and prioritizing work

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer that does not discriminate against any employee or applicant because of race, creed, color, religion, national origin, gender, sexual orientation, gender identity/expression, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

ID: 2020-2434

External Company URL:

Street: 225 West Wacker Drive

Telecommute: No