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KPMG Lead Specialist, ServiceNow in Chicago, Illinois

Business Title: Lead Specialist, ServiceNow

Requisition Number: 52739 - 31

Function: Advisory

Area of Interest:

State: IL

City: Chicago

Description:

Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Lead Specialist to join our KPMG Spectrum practice.

Responsibilities:

  • Perform day to day support and maintenance, work with client and development teams on solutions in ServiceNow PPM.

  • Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

  • Working closely with the ServiceNow clients to build requested items and tasks, using workflows to manage processes.

  • Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.

  • Monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation.

  • Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

  • The candidate will have to create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

  • Coordinate and execute application and platform upgrades and create ServiceNow reports and dashboards.

Qualifications:

  • A minimum of five year of experience with ServiceNow PPM administration in an enterprise environment.

  • Bachelor's degree in a quantitative field including engineering, math, or computer science with a proven track record of out of the box thinking and an ability to think large scale; ServiceNow System Administrator Certification is preferred.

  • Must be technically savvy and able to design and build applications that meet business goals and objectives. Must have experience with JavaScript, XML, and HTML.

  • Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

  • Strong understanding of the software development life cycle including Agile methodology as well as solid documentation skills including ability to work with Visio for creating process and design workflows

  • Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem-solving skills

  • Ability to travel as necessary

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL: 4

GF: 15292

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