Blue Cross and Blue Shield of Illinois, Montana, N Infrastructure Service Delivery Analyst in Chicago, Illinois
As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
Description:This position is responsible for creating and maintaining process information for IT processes, including mapping and measuring business objectives to IT process outputs; driving conversations with IT and business partners to define process requirements, and create process flows and metrics to measure success for Configuration Management in conjunction with the enterprise process design team; leading the creation maintenance, and reporting of various ITIL process area metrics, including Configuration, Knowledge, Incident, Problem, Asset and Service Request; utilizing analytics to plan, implement and continually improve processes to transition activities of newly deployed apps/services from development to support staff.
Required Job Qualifications: * Bachelors Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience, with 2 years in ITIL Process role. * Experience with ITIL v4. * Experience with SaaS ITSM Suite of tools such as ServiceNow. * Experience with IT Asset Management and CMBD Integration. * Process design, implementation and measurement. * Experience with IT standards, procedures, policies. * Familiarity with HIPAA, COBIT, ITIL, CMMI and other process standards. * Customer relationship management. * PMO structures, processes, and methods. * Experience with data extract/transform/load and post business reporting.
Preferred Job Qualifications: * Excellent oral & written communications. * Problem-solving / analytical skills, tools, and techniques. * Process engineering and re-design. * Teamwork and collaboration. * Adaptability/ability to manage change. * Problem-solving / analytical thinking with a results-oriented focus. * Conflict management. * Support and develop queries and reports * Navigating organizational politics.
Location: IL - Chicago, IL - Waukegan
Activation Date: Monday, June 29, 2020
Expiration Date: Tuesday, July 21, 2020