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SONIFI Solutions, Inc. Field Service Technician in Chicago, Illinois

Field Service Technician

Chicago, IL, USA Req #289

Thursday, April 8, 2021

SONIFI® Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. Working with global brands like AT&T, LG and Samsung and leveraging technology from Google and Amazon. SONIFI's core solutions include: interactive television, streaming, Internet access, Free-To-Guest, and integrations along with unparalleled nationwide technical support and professional services. Proudly, our technology solutions can be found across the world, including all of North America, United Kingdom, Australia, Spain and South Africa.

Do you know about Satellite TV solutions or High-Speed Internet and thrive in a dynamic environment with challenging, yet rewarding work? If so, we would love to talk with you!

We are looking to add a Field Service Technician in the Chicago, IL area to our team in a full-time, non-exempt position.

The Field Service Technician will provide direct field service support of pay-per-view, satellite TV systems, and high-speed internet for SONIFI's hotel customers. As part of a team, the candidate must be proficient with computers to provide system software and hardware upgrades, have the ability to learn quickly, provide strong customer service and work independently. In addition, you must have a valid driver’s license and be available for scheduled on-call rotations and possible swing shift on weekends. Ability to solve complex problems is critical.

What you’ll need:

  • Qualified candidates must have a high school diploma or equivalent, along with a 2-year technical degree or equivalent work experience in the following field(s): CATV, MATV, Satellite TV, Telecom, and some Networking. In addition, must have at least two years of related field service experience.

  • Proficiency in head-end, RF, telecom, digital TV, computer troubleshooting.

  • Valid driver’s license and good driving habits.

  • Ability to meet deadlines and work independently.

  • Must have excellent communication skills and outstanding customer awareness skills.

  • Ability to work independently.

    Together, we can build your future! We offer a competitive salary and a great benefits package, which includes Health, Dental, Vision & Life Insurance, 401(k) with company match, 11 Company-paid Holidays, Paid Time Off and a variety of additional benefits!

    Furthermore, SONIFI values diversity; we are proud to be an EEO/AA employer: Minority/Female/Disability/Veterans.

    For more information about Equal Employment Opportunity, please visit: .

Other details

  • Pay Type Hourly

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  • Chicago, IL, USA