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Thermo Fisher Scientific Field Service Engineer, Isotope Ratio Mass Spectrometry in Chicago, Illinois

Field Service Engineer, Isotope Ratio Mass Spectrometry

134416BR

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

How will you make an impact?

As a Field Service Engineer you are responsible for managing all aspects of field service support and customer relationship management. The candidate should have a thorough knowledge and understanding of the principles and applications of isotope ratio mass spectrometry. Services provided include installation, corrective and preventative maintenance. Products include Thermo Fisher IRMS instruments Delta V, MAT 253 Plus, and a variety of peripheral instruments employing continuous flow and Dual Inlet applications.

What will you do?

  • Install and repair the Thermo Fisher Scientific line of isotope ratio mass spectrometers and the peripheral instrumentation associated with those instruments including GC, EA, ConFlo, Gas Bench, autosamplers, and more.

  • Ensure customer satisfaction through excellence in repair and support of customers' products.

  • Maintain communication with customer to ensure understanding of status, cost, and scheduling of all aspects of the service event.

  • Provide rapid, courteous, and knowledgeable response to all customers' inquiries.

  • Schedule and deliver thorough preventative maintenance service to ensure maximum uptime of customer equipment.

  • Serve as customer advocate and manages escalation of unresolved customer or technical issues to Management, Service Product Specialists, and Quality.

  • Provide customer product operation training and technical support to in-house repair technicians as required.

  • Submit accurate and detailed service orders, time sheets, expense reports, and quality feedback in a timely manner and maintains records per organizational policy.

  • Adhere to all corporate and service division policies regarding safe work practices and service vehicle operation.

  • Provide territory cross-coverage and depot repair support as required.

  • Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration.

  • Assist Accounts Receivable Department in collecting past due invoices.

  • Maintain spare parts inventory, tools, manuals and test equipment.

  • Attend new product technical and introduction training, advanced and update training, and regional/national service meetings as required

  • Actively promote and sell Thermo Fisher Scientific installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services.

  • Advise customer of new products and upgrades and passes sales opportunities to account representatives.

  • Partner with account representative to conduct joint safety inspections and product shows.

  • Support area trade shows by providing set-up and tear-down support when required.

How will you get here?

Education

  • BS degree in Physical Sciences, Electronics or equivalent experience.

  • Background in Chemistry, Earth Sciences, or Geochemistry preferred

Experience

  • 5+ years of Field Service or relevant Industry experience.

Knowledge, Skills, Abilities

  • An understanding of PCs, Windows, Microsoft Office, and IsoDat (preferred)

  • Familiarity with the peripherals and applications related to stable isotope analysis

  • Must have valid driver license

  • Must have a record of safe and competent driving as demonstrated on state Motor Vehicle Records, and must not have a current license suspension or revocation.

  • Domestic travel up to 75%

  • You must live close to an airport serving commercial airlines.

  • Ability to work overtime and/or outside regular business hours, and/or on-call work

  • Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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