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VMware Federal Engineering Delivery Lead (M3) in Chicago, Illinois

VMware Pivotal Labs Delivery Lead


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You have a strong passion for leading teams to deliver world-class customer outcomes. You have previous people management experience with proven ability to motivate and coach diverse teams to optimize performance. You have the ability to manage change effectively. You are a problem solver and the thought of collaborating with a team to help organizations transform to meet the challenges of tomorrow excites you. You are an expert negotiator, enjoy working with other people, and are motivated by creating "lightbulb" moments for the people you work with.

What You’ll Be Doing

You will be working on the VMware Pivotal Labs Federal Services team, helping US Government application development teams to design and deliver modern, mission-critical, cloud-native applications serving a variety of mission and user needs.

Recruit, manage, and develop an amazing team of consultants while helping to shape thought leadership in our industry. Support VMware Pivotal Labs client engagements by providing hands-on delivery leadership through a world-class Agile and Lean consultancy and software delivery. Drive great customer experiences and contribute to the operations of a responsible, and profitable consultancy practice.

This job requisition is not eligible for employment-based immigration sponsored by VMware.

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements

This position will support client work across a variety of Department of Defense (DoD), Intelligence Community (IC), and Civilian agency programs and customers.

Key Responsibilities

The amount of time you spend on any of the following responsibilities may change depending on the needs of the business.

People Management

  • Define and monitor progress on employee development plans and goals for 5 - 10 direct reports (including establishing and tracking goals, encouraging professional development opportunities and holding regular career conversations)

  • Actively involved in discussions and decisions on performance management, talent reviews, compensation and equity recommendations, promotions and more.

  • Regularly collect and synthesize feedback from and about your reports to help identify strengths and opportunities for growth of team members, and advocate for their success

  • Continuously improve career development plans and career ladders with management peers, and other colleagues within the business.

  • Support leadership in planning for growth in new locations, new skill sets and/or roles

  • Partner with recruitment on hiring pipelines, both managing candidates and continuously improving the interview processes and candidate experience

  • Participate in annual headcount planning, and collaborate with finance and recruiting partners on recruiting activities

  • Ensure client billing, expenses and vacation are accurate for your reports

  • Lead or participate in internal projects around improving people and practice processes

  • Play a positive role in managing team and project health on client and internal engagements

Engagement Success

  • Run client-facing workshops on our core practices (XP, User Experience Design, Product Management and more)

  • Potentially join client engagements for short-lived work, vacation or sick cover

  • Continuously drive improvement within teams to increase the customer experience, drive further adoption of VMware technology and grow the VMware Pivotal Labs business

  • Maintain overall responsibility for the quality and readiness of practitioners to deliver on client engagements

  • Collaborate with other Delivery Leaders to ensure successful client engagements

Delivery Management

  • Work closely with account teams to support sales activities and recommend the use of VMware Pivotal Labs services for key clients

  • Work to expand or extend existing engagements in partnership with VMware Pivotal Labs Sales colleagues.

  • Be accountable for managing team and project health on client engagements

  • Advise clients on the development of program-level practice strategies of our larger, transformational clients

  • Advise and support client engagements on complex consulting or practice-based situations, occasionally being more hands-on to support engagements

  • Support the business in staffing client engagements, making recommendations of staff, and discussing with those selected about upcoming engagements

  • Sponsor client engagements, ensuring engagement success and customer satisfaction

  • Collaborate with Program Managers and finance to ensure forecasts, project spend, and invoices are accurate for your projects

  • Handle client escalations in a collaborative and empathetic way

Experience / Skills

  • 3+ years of management experience with 5+ years of consulting experience

OR 8+ years of consulting experience with success in mentoring and leading project teams

  • Ability to motivate, grow and lead consultants at various stages of their career across practices

  • Excellent communication, active listening and organization skills

  • Ability to balance a variety of tasks

  • Comfort in holding team members accountable for achieving their goals

  • Strong sense of self awareness, can relate well, learn quickly and adapt to changes while remaining calm under pressure

Our Values

EPIC 2 values:

  • Execution

  • Passion

  • Integrity

  • Customers

  • Community

Our Principles

  • Empower Teams - Diverse teams with shared context, psychological safety, and decision-making authority move faster.

  • Start Simple - Learn just enough to begin and let the work inform the direction.

  • Embrace Change - Expect change and turn it into opportunity.

  • Deliver Early and Often - Ship value to users and measure impact to lower risk.

  • Improve Continuously - We are always learning and humbled by what we don’t know.

  • Contribute to Open Source Communities - Share our time, tools, and methodologies to maximize our impact.

This position is eligible for TanzuChallenge referral campaign

Category : Sales

Subcategory: Services Sales

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Remote: Yes

Posted Date: 2020-11-04

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

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