Ann & Robert H. Lurie Children's Hospital of Chica Epic Trainer in Chicago, Illinois
Supports assigned departments and audiences Epic training needs by creating and delivering Epic instructor-led courses, e-learning lessons and written materials. Provides one-to-one training and system support as requested by end users and/or in response to help desk tickets. Works with operational owners and managers to regularly assess Epic training needs, devise new solutions to training issues and provide support as needed for new content and application go-lives.
Designs, maintains and delivers instructor-led training for assigned departments and audiences.
Designs, maintains and delivers e-learning lessons, printed materials, videos and other deliverables for assigned departments and audiences.
Cross-trains and provides backup instructor coverage for related application training classes.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Responds to ad-hoc requests for Epic training deliverable development.
Incorporates adult learning principles and instructional design best practices into training delivery.
Contributes to development and maintenance of e-learning scripts and lessons for Epic applications as needed.
Coordinates activities of assigned projects or particular phases of a given project. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.
Completes other duties as assigned.
Associates Degree with training experience. Bachelors degree preferred.
2-3 years progressive experience in classroom teaching or corporate training environments. Epic training experience preferred.
Expert skills in MS Word, Excel, Visio, and PowerPoint required. Experience with page layout software (such as MS Pagemaker, MS Publisher, etc.) a plus.
Knowledge of adult education techniques required.
Previous experience working with e-learning tools such as Adobe Captivate, Flash, Flex or Articulate Presenter preferred. 6. Previous experience working with learning management systems preferred.
Current Epic certification preferred, or ability to complete certification within three (3) months of employment.
Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills.
Excellent project management skills. Ability to prepare documentation to support established objectives consistent with generally recognized standards.
Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.
Requisition ID: 2020-13783
Street: 680 N Lake Shore Drive