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ServiceNow, Inc. Director – DevSecOps at Scale in Chicago, Illinois

Job Title: Director – DevSecOps at ScaleLocation: Santa Clara, CA, Kirkland, WA or Chicago, IL

This position reports to Director, IT Workflows and Now Platform

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

About the Director – DevSecOps at Scale:

Accountable to create and lead Key enabler functions for IT engineering and transformations. Day-to Day collaboration as a peer with direct reports of CIO office, business leaders and executives with direct accountability of constructing and managing Engineering and DevOps transformational capabilities like Agile practices, Continuous Integration, Continuous Testing (Quality Assurance/Engineering, Test data management & Environment engineering), Continuous Delivery thru Release Engineering, Platform As A Service (PaaS) and Integrations Platform As A Service (IPaaS) functions. These constructs/capabilities to ensure execution and support for needed business results while controlling enterprise engineering & DevOps transformations including Cloud infrastructures across enterprise enabling enterprise solutions with quality, security standards and speed to market delivery.

You succeed in this role if you:

  • Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach

  • Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.

  • Are a passionate, hands-on change agent that believes teamwork and communication are critical to high performing team function.

  • Enjoy working with the latest open source and enterprise tools and building automated, integrated systems.

  • Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small, rapid, iterative change.

  • Are in constant quest of learning and apply that to tools, technologies and processes.

  • Are a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.

You can:

  • Describe in detail, a recent DevOps transformation you have led

  • Provide detailed meaningful success metrics for a DevOps practice that you have lead

  • Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice

  • Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process

  • Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization

  • Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized

  • Is proficient in planning, communication and presentation skills, and the capability to listen and influence.

  • Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization

  • ‘Can do’ attitude and sense of ownership to thrive in a fast-paced environment


  • Strong knowledge of DevOps design patterns, processes and best practices

  • Experience in performing organizational DevSecOps enablement and transformation

  • 15+ years overall experience covering Application development, Architecture, Quality Assurance and Production support

  • 5+ years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation.

  • Minimum of 5 years of technology consulting experience, Leading DevOps Architectural Designs

  • 5+ years of software delivery leadership in an Agile & DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives.

  • Good understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes.

  • Minimum 5 yrs of experience handling Application Build, Configuration Management, Deployment & Release Engineering.

  • Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus

  • Experience in leading the creation, oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management, leading application development and/or application management team(s).

  • Deep knowledge of Infrastructure provisioning using Taraform, Ansible. Implementation experience in automation of environment provisioning

  • A track record of increased responsibility (promotions) based on performance.

  • A Bachelors college degree is required, A Masters is preferable, plus relevant IT industry experience.

Leadership Qualifications

  • Successfully led teams through major project engagements that involves Agile and DevOps transformations

  • Proven leadership experience - leading, not just managing.

  • Proven track history of taking complex delivery problems and creating leaner, more collaborative solutions

  • Demonstrates clarity of thought and expression to win confidence from clients and partners.

  • Has the intellectual capacity to understand and explain complex technical concepts to both technical and non-technical audiences.

Technical Qualifications

  • Strong background in DevSecOps tools and pipelines for different technology eco systems such as Java, .NET, COTS products

  • Experienced level understanding of build and deployment systems, system configuration, job configuration and debugging.

  • Experience setting up complete end-to-end fully integrated delivery systems (source control management, build tools, artifact repositories, deployment and monitoring systems).

  • Experience with automation/configuration

  • Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation.

  • Knowledge of standard methodologies and IT operations in an always-up, always-available service. Strong grasp of various automation tools.

  • A strong focus on business outcomes.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.