General Electric Client Service technician in Chicago, Illinois
Job Description Summary
The Client Service Technician will respond to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform ‘First Look' on at least one imaging or LCS modality.
Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation.
Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times).
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Valid Driver's License.
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
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