JPMorgan Chase 210106226 - CIB - Transactions Supervisor/Nights in Chicago, Illinois
The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm's operations and technology infrastructure.
As a Transactions Supervisor, specific responsibilities will include, but are not limited to the following:
Overseeing daily workflow of specific workgroups and/or segments of the workflow process
Managing a team of full and part-time front-line employees
Handling complex customer relationships while utilizing service improvement tools and methodologies
\"Direct ownership\" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
Providing guidance and development of the Team Leaders and Operations team members
Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
Scheduling feedback and counseling with associates to ensure optimal performance
Must be able to adapt and handle change effectively
Bachelor's degree in a business discipline or relevant work experience is preferred
Minimum 2 years supervisory/leadership experience, preferably in a Remittance processing environment
Ability to lead, direct, and be visible to staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
Demonstrated ability to multi-task and balance numerous activities simultaneously
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Good decision making skills as well as exceptional written and verbal communication skills
Effectively interact with all diverse groups within the organization
Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
Physical requirements: Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting - up to 30% of the time and up to 50 pounds; Walking - up to 95% of the time
Work schedule: Tuesday - Friday / 7pm - 5:30am
Pays 15% shift differential
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance will be required for this position. This includes, but is not limited to:
Tax Filing History (possibly)
Proof of U.S. Legal Permanent Residence up to 7 years
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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