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Christie Clinic Tech Support Analyst in Champaign, Illinois

This job was posted by : For more information, please see: Christie Clinic's department of Information Systems is seeking a full-time Tech Support Analyst at the Main Clinic. Monday- Friday 8am-5pm. Duties include trouble-shooting user problems with computer hardware and software for all computer systems and working directly with users to define needs for computer services. Also, training new and existing employees in efficient and effective use of computer systems and applications is required. Duties may also include the maintenance and support of the Christie Clinic Telecommunications Computer Network systems including: servers, phone switch, communications equipment, and phone sets.Responsibilities:Work as a principal liaison between Information Systems and user departments to resolve helpdesk tickets and phone calls.Install and maintain PC/network hardware and software including operating systems, applications, utilities, PC's, servers, printers and communication equipment.Set up replacement computer workstations and necessary peripheral devices according to specifications.Develop and maintain a thorough understanding of all computer applications software.Install and troubleshoot software and hardware problems and report them to the appropriate person.Identify needs for automated systems, identify possible solutions and assist in implementing solutions.Develop a thorough understanding of the computer operations function for backup purposes.Ability respond to organize and schedule upgrade, maintenance and project demands without deterring other from completing work.Develop and maintain a thorough working knowledge of the telecommunications network.Develop and maintain a thorough understanding of all telecommunications applications software.Install and maintain telecommunications hardware and software including operating systems, applications, utilities and phone sets.Develop/program user applications as necessary such as establishing department ACD's.Assist Information Systems staff with additional projects as necessary.Perform related work as required.Required Qualifications:Associate's Degree in an applicable field, or applicable work experience.Previous work experience required to verify attendance, ability to work independently, and communication skillsCompTIA A+Preferred Qualifications:Experience with Imaging PC and Laptop DevicesHelp Desk ExperienceExperience as a trainer beneficial