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Job Information

Grunt Style Customer Service Representative in Carol Stream, Illinois

Description

Position Summary

Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for customers and they help ensure that customers are satisfied with products and services. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Answer Emails, Live Chats, Phone calls and work face to face with customers.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Competencies

  • Customer Service

  • Product Knowledge

  • Quality Focus

  • Problem Solving

  • Market Knowledge

  • Documentation Skills

  • Listening

  • Phone Skills

  • Conflict resolution

  • 10.Multi-tasking

Required Education and Experience

  • High school diploma or GED.

  • Minimum of 1 years’ experience in Customer Service/Call Centers

  • Good organizational skills.

  • Must be competent using Google -based tools.

  • Be able to navigate through multiple programs

  • Good communication skills.

  • High level of self-motivation, independence and self-reliance.

  • Results Driven – work to remove obstacles to achieve business results and establish

  • aggressive personal goals.

  • Charts, forms, inventories.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printer/copiers. Required to work in a large room alongside other employees, so the work area can be noisy. In addition, the work can sometimes be stressful when interacting with dissatisfied customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Long periods of sitting and working on a computer or talking on the phone. Extensive use of a computer for typing and record keeping. Ability to stand and move to communicate with other departments as necessary. Occasionally lift up to 35 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days/hours of work are partially open for discussion based on business needs. Will be expected to work at least one day on the weekend.

Travel

No travel is expected for this position.

Benefits Offered

  • Medical, Dental, & Vision package

  • 401k plan with Employer Match

  • Company-paid life insurance with supplemental coverage options

  • Short and Long-Term disability coverage

  • Grunt Style Employee Discount

  • Paid Holidays/PTO

  • Tuition Assistance

AAP/EEO Statement

Grunt Style provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Grunt Style complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

In order to be considered for the next step of the application process, Grunt Style is asking you to complete the Culture Index(TM) Survey so we can see how it may apply to your work-related needs as well as our company requirements. It also assists us in better employee management and development.

https://www.cindexinc.com/c/008732

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