Danaher Corporation Applications Specialist and Trainer - Histology in Buffalo Grove, Illinois
Danaher Company Description
Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. VisitLeicaBiosystems.com for more information.
Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
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I. GENERAL SUMMARY & OVERALL CHALLENGES
Provide technical phone support by answering questions, troubleshooting problems, logging and closing complaint files and escalating major issues to appropriate company personnel. Alternately, the candidate will provide technical training on specified products in Leica’s newly constructed state-of-the-art Customer Support Laboratory. Training programs are designed for small groups to ensure maximum customer learning and satisfaction.
II. KEY RESPONSIBILITIES
/Responsibility/ / / / / / / * Provide product and applications phone support to end-users, field personnel and dealers for histology, immunohistochemistry. * Log calls into Customer Support Database. * Provide troubleshooting efforts to resolve application problems. * Participate in development of training materials and conduct classes and labs for customers, employees, and others as needed. * Conduct applications project in Customer Support Laboratory Responsible for addressing application, instrument and training issues. * Provide training and support for Leica Biosystems Products * Required to perform instrument training * Quickly responds to customer inquiries and requests regarding products, questions and technical problems. * Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues. * Responsible for entering complaints resolution to ensure that proper and satisfactory responses and results are provided to customers. * Maintains a high level of customer satisfaction. * Conducts all duties with the highest level of professionalism. * Completes Lab projects as assigned. * Is able to effective communicate with both internal and external personnel * Attends and participates in group meetings, advisory groups, etc., as needed. * Participates in Sales and Customer training. Prepares hand-out material and formal product presentations along with practical exercises. * Seeks constant improvement in work processes and techniques to increase department productivity. * Knowledge and understanding of specialized histology such as immunohistochemistry and the company's products and/or services. * Demonstrates advanced knowledge and proficiency on one or more products. * Strong Customer Satisfaction Skills. * Ability to get along well with diverse personalities. Must be tactful, mature and flexible. * Fluency with a variety of Microsoft applications: word, excel, PPT, outlook. * Ability to carry out instructions furnished in written, oral or diagram form. * Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner. * Must possess computer proficiency. * Ability to successfully respond to multiple work pressures. * Ability to communicate verbally and in writing to individuals and groups. * Ability to listen, understand, interpret and solves problems.
I. REQUIREMENTS FOR THIS POSITION
- Three or more years of histology experience or equivalent.
- Must have strong immunohistochemistry experience.
- Research background preferred not required.
b) Education * Minimum high school diploma * Associates degree (A.A.) preferred or equivalent in medical technology or related field; or equivalent combination of education and experience. * HT or HTL (ASCP) certification required. QIHC (ASCP) certification highly desired.
c) Language * English d) Travel (occasional travel required)
II. PERSONAL TRAIT PROFILE
- Must be flexible
- Must work well within a team environment
- Able to speak to large groups of people
- Very Easygoing
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Leica Biosystems
Job Function: Customer Support
Primary Location: North America-North America-United States-IL-Buffalo Grove
Req ID: SEL001427