RR Donnelley Enterprise Account Specialist in Bolingbrook, Illinois

Enterprise Account Specialist

Tracking Code


Job Description

Position Summary

Supports management, sales, scheduling, routing, and monitor freight movement to provide safe, on-time service and meet customer requirements.


Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks.

  • Responsible for the profitability and losses of their assigned account(s).

  • Encourage and foster profitable growth and customer retention by developing excellent customer relationships throughout their area of assignment.

  • Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs.

  • Assign loads and monitor freight movement to provide safe, on-time service and meet customer requirements.

  • Produces quotes for new work and operations not covered by existing contracts

  • Compiles and administers customer contracts, including the update of price schedules and contract terms

  • Facilitates the management approvals required for price levels and contract terms

  • Facilitates communication among management, sales, and plant staffs regarding contract and price

  • Functions as plant and management resource on general price and contract issues

  • Performs other related duties and participates in special projects as assigned.

Required Skills

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

  • Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.

  • Must be able to recognize anomalies and critical situations and respond appropriately.

  • Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.

  • Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.

  • May require knowledge of or ability to quickly learn specialized software to complete work assignments.

  • Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.

  • Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

  • Must be able to proactively listen to others to understand issues and situations.

  • Must be able to clearly articulate business needs to both internal and external customers.

RRD is an EEO/AA including Vets and Disabled Employer

Job Location

Bolingbrook, Illinois, United States

Position Type


Employee Referral Bonus eligible