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Cognizant Technology Solutions Technical Support in Bloomington, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7772089

We are looking for Technical?Support for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.

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Responsibilities:

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+ End User Hardware Asset lifecycle management?

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+ Assets receiving tracking Deployment Redeployment of assets as per the request fulfillment management process?

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+ Decommission Disposal Asset Audits Stock Management tracking at the physically supported office locations?

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+ Provisioning Initial troubleshooting to fix the issue or provision loaner replacement devices?

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+ Asset Delivery Physically within campus to Business Partner seats and remote shipping?

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+ Data Recovery Transfer of data from one asset to another asset of the end user?

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+ Vendor Coordination for replacements warranty repairs?

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+ Asset Refresh Software imaging with standard images before asset deployment?

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+ VDI Provisioning based on established SOPs Ongoing CMDB Updates based on provisioning decommissioning of the assets managed?

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+ Patching of Desktops Laptops VDI and MacOS devices?

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+ Mobile Provisioning Primary contact for Tier 3 Incidents?

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+ Primary contact for monitoring Mobile team functional email mailboxes?

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+ Provisioning of Marketing Event iPads?

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+ Provisioning of Mobile device requests other tasks assigned?

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***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. ?Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

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