NOW Foods Supplier Quality Specialist in Bloomingdale, Illinois

Supplier Quality Specialist

Location:Plant (Bloomingdale, IL)

Department:Quality Assurance


Founded by Elwood Richard in 1968,NOW Foodshas grown from a small, family operation to a highly-respected manufacturer of natural health products. Today, NOW Foods manufactures and distributes over 1,400 dietary supplements, natural foods, sports nutrition, and personal care products. NOW’s state of the art manufacturing facilities are GMP-certified, and our quality testing labs are among the best in the industry. The company has over 1,500 employees and its products are sold in more than 60 countries. The company remains family-owned and committed to its original mission: to provide value in products and services that empower people to lead healthier lives.

NOW offers a competitive compensation structure and a comprehensive benefit package which includes medical, dental and vision plans from tier one companies, Paid Time Off, 401k match up to $6,500 per year, educational assistance and company-paid disability and life insurance. NOW employees also enjoy a wide array of unique benefits such as company-paid profit sharing, quarterly bonuses, employee discount, wellness program, company-paid Teladoc and Rx’nGo, and much more! Many of our benefits are 100% paid by NOW – this is why NOW Foods has been awarded as one of the “101 Best & Brightest Companies to Work for” in ChicagoNINEyears in a row, and on the National LevelTHREEyears in a row!

To learn more about NOW Foods, visitnowfoods.comor like us on Facebook


Provides support for the supplier quality management system at NHG for the qualification of dietary ingredients, foods, essential oils, personal care products, and packaging components.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Receives and submits pre-ship samples for QC testing. Tracks samples, reviews results, and communicates acceptability of lots tested to all parties involved.

  • Receives potential new supplier samples, supplier requalification samples, or material change samples for all existing dietary ingredients, foods, essential oils, personal care products, and packaging components. Additionally, they are responsible for storing and maintaining inventory of samples.

  • Coordinates with supply chain to obtain all required documentation for supplier qualification/requalification. Additionally, reviews documentation to ensure compliance with NHG quality standards as well as FDA and FSMA regulations.

  • Reviews all required documentation and coordinates with internal and external groups to ensure that new samples meet NHG quality standards.

  • Submits all samples that meet NHG specifications to QC for testing. Additionally, they are responsible for maintaining, tracking all samples submitted for testing in the material qualification log.

  • Reviews test results and coordinates with other internal and external groups to determine acceptability of material.

  • Reviews Specifications and Additional Terms and Conditions for any necessary changes and process changes through Document Control Group.

  • Issues, monitors, and manages SCAR system for raw material supplier non-conformities which may include obtaining samples from production, warehouse, receiving, QC Sampling Booth and/or Lab areas. Escalates issues with late SCARS to Quality management through email notifications and/or monthly metrics.

  • Manages the “NOW Rejected Inventory to be Discarded List” with NOW R&D, Purchasing, and Inventory Control departments.

  • Works with current and new suppliers to ensure materials are meeting NOW specifications.

  • Reviews current and new supplier documentation to ensure regulatory requirements (21 CFR 111, 21 CFR 112, etc.) are being met.

  • Reviews and investigates supplier failures. Completes appropriate documentation.

  • Successfully completes projects (with approval from supervisor/manager) in a timely manner with minimal supervision.

  • Coordinates change control process for suppliers on existing items, new vendors, new items replacing existing items, new packaging, and existing packaging.

  • Creates and manages monthly metrics capturing qualified suppliers and material, rejected suppliers and material, and in process suppliers and materials.

  • Maintains knowledge of FDA and FSMA requirements for the industry.

  • Assists in daily checks and internal audits of NHG, external audits of suppliers and manufacturers, and all the necessary duties that apply with the tasks.

  • Complies with safety and GMP requirements.


Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s degree (B.S.) or equivalent from a four-year college or technical school in a laboratory science such as Biology, Chemistry, or related field. Minimum of three years’ experience in Quality Assurance or Quality Control within a FDA/GMP environment is required. Working knowledge of chemistry is preferred.


Ability to read, analyze, and interpret general technical procedures, legal and/or governmental regulations. Ability to effectively present information and respond to questions from managers, sales reps, and customers. Ability to clearly and professionally communicate with others via phone, email, and in person.


Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Excellent interpersonal, multi-tasking and organizational skills as well as good attention to detail required. Works collaboratively together with others to achieve group goals and objectives.

  • Basic computer skills required, including proficiency with Word and Excel. Oracle experience preferred. Working knowledge of GMP’s and 21.CFR.111 and 117.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk, crouch or half kneel, and reach with hands and arms. The employee is occasionally required to lift containers, boxers, and/or bags weighing up to 25 lbs. The employee is required to regularly use the telephone and computer. The employee is occasionally required to taste or smell. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • As required, will work in a loud area that requires hearing protection and other protective equipment to be worn.

  • Will work around ingredients such as vitamins, minerals, amino acids, botanicals, etc. and chemicals such as alcohol, that may require respiratory protection.

  • The employee is frequently exposed to all of the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g. crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Wheat and Soybeans, except for peanuts.

  • The employee is also frequently exposed to vapors, airborne particles and/or herbal aromas.

  • 15-20% travel may be required.

It is the policy of NOW Foods to prohibit discrimination of any type, and to afford equal employment opportunities (EEO) to all employees and prospective employees, without regard to race, color, religion, gender, national origin, age, disability, sexual orientation or any other characteristic protected by law.