Kelly Services Help Desk Analyst in Bannockburn, Illinois
Help Desk Specialist
Kelly Services Illinois, United States
Position title: IT Specialist
Type: Contract W2—There is no “per diem” with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.
Location: Bannockburn – Illinois (100% on-site)
Length of contract: 05/24/2021 to 05/23/2022
Years of experience (minimum/maximum): 2-4 years of experience in Onsite support; Minimum 3 years of experience in a help desk or IT related customer service role with networking and user administrative duties in a corporate setting.
Required education: A+, Network+, or Security+ certification, or Associates Degree (A.S.) in a computer related field such as CIS, MIS, or related is required. Other certifications considered.
Job Description: IT Specialist
Prior experience working in a regulated environment a plu
Knowledge and experience on windows 7 OS and Above
Experience in Active Directory
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Experience with Service management tool – ex – Service Now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Preferable to have a good understanding of Lync, VPN, and mobile device support.
Good to have – knowledge and experience of supporting iPads and Android mobile devices
What we are looking for:
Experience in pharmaceutical/biotechnology industries.
Technical project management experience a plus.
Knowledgeable in industry regulations and standards.
Good interpersonal communication skills and the ability to work with all levels of an organization. Strong customer service skills.
Ability to read, write, speak and understand English required.
Must be able to travel 25%.
Ability to lift 50 lbs.
Why Kelly ® ?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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