Intertek USA User Support Specialist in Arlington Heights, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6208647 DescriptionIntertek, a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services, is looking for a User Support Specialist to join our Building and Construction team in Arlington Heights, IL. Ranked #14 on the 2019 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: The User Support Specialist is responsible for handling first and second level technical support issues from internal users. This relates to technologies including: Dell workstations, Xerox printers, LAN/WAN connectivity, routers, switches, and wireless networks, Microsoft?s core business applications (AD, DNS, Exchange), and Windows 8/10. Basic technical support of: VPN, Direct Access.Qualifications


+ Minimum 2 years of experience in a similar role



+ Interpersonal skills: such as communication skills, active listening, and customer-care



+ Diagnosis skills of technical issues



+ Ability to multi-task and adapt to changes quickly



+ Understanding of support tools, techniques, and how technology is used to provide IT services



+ Self-motivated with the ability to work with a team and alone in a fast moving environment


A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world?s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale. We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test. LI-SL