Andres Medical Billing Information Technology Support Specialist in Arlington Heights, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5523343 Essential Duties and Responsibilities (note that these will be refined by Management throughout the commencement of this new position):I.T. DutiesProvide technical support for staff (e.g. replace mouse, keyboard, reset passwords, answer questions about and trouble shoot applications.) Lead technician for DataCap project, managing custom applications for document processing and data ingestion.Maintains printers, scanners & copiers. Replenish printer supplies.Move and set up printers, computers and phones as directed. Replace defective parts on computers and printers as directed.Install printer drivers. Rebuild computers to a defined specification.Move small furniture.Organize and maintain IT storage areas.Inspect computer and communication systems for basic health and compliance status. Uploads batch files, including but not limited to Hospital Face Sheets.Manage back-ups. Tests backups restores routinely. Manage backup tapes, including tape tracking. Monitor and manage EMC Avamar backups. Perform monthly test restorations from backups. Manage annual disaster recovery drill. Administration of Mitel phone system.Monitor and audit of phone calls and internet usage and traffic, and distribute reports on same.Assist in software upgrades. Addresses risks to network assets and data.Enforce AMB Electronic Access Policy and other company policies.Audit individual computers of staff, both in house and remote workersImplement and maintain Intrusion Detection System (IDS) and provide weekly reports. Set up automatic alerts of unusual or suspicious events.Coordinate routine reporting with the Compliance Officer.Operations DutiesPrepares electronic files for imports and exports as directed by IT Manager. This may include existing projects or new projects that are implemented.Assist in daily operations and perform a variety of office duties, including office services, office errands and other assigned responsibilities.Dispose of electronic equipment in a safe, secure and environmentally responsible manner.**Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: An Associate's or Bachelor's degree is preferred with concentration on IT, project management and related coursework.Language Skills: Ability to read and comprehend technical instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Communication skills and the ability to understand a wide range of perspectives is critical.Mathematical Skills: A solid understanding of mathematical concepts and a high degree of skill in data manipulation and multiple step logic is required. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Detail orientation and mental focus are necessary skills.Computer Skills: Must demonstrate a working knowledge with multiple operating systems and network protocols including DNS, DHCP, SMTP, FTP and Active Directory. Must be proficient in Office Suite applications including Microsoft and open source applications. Document control Management experience i.e. Datacap, Laserfiche, Kofax, Abbyy, etc.System backup solutions including Backup Exec, Windows backup and EMC Avamar.Work independently: Ability to work independently while maintain comprehensive communications with supervisors and staff, and have the ability to multi - task, be detail oriented, and have good organizational skills.Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be occasionally will work on knees in confined areas (example under desks). The employee may be required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 90 pounds short distances. Working on a ladder in a suspended ceiling.Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet with moderate noise level due to customer service phone calls.Work Hours: This is a full-time position. The hours for this position will vary depending on operational requirements. Hours are unusual and may vary due to IT operational considerations on short notice.