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TEKsystems Help Desk Technician in Arlington Heights, Illinois

Description:

Description

A family-owned business with over 60 years of composites experience. Our network of more than 41 local distribution centers is dedicated to serving the composites manufacturing industry. With more than 30,000 products from over 600 industry-leading supplier partners reaching over 9,000 customers, One of the leading supplier of composites materials in North America.

This is an exciting opportunity for you to make a big impact! We are searching for a highly motivated individual to join our team as a Technical Support Specialist. This individual will serve as the initial point of contact for troubleshooting hardware/software and PC issues to effect real-time problem analysis and resolutions for over 500 Team Members across the US and Canada. The Technical Support Specialist will assist with networking, telecommunications, mobility, and administration of related applications across the organization.

Why should you join us?

CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.

INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and employees to build meaningful relationships!

CONTINUOUS IMPROVEMENT AND INNOVATION: In order to remain successful, we must continuously improve our processes and practices. Each of our employees understands they have a responsibility to innovate and look for opportunities to become better at what we do.

Primary Responsibilities:

Provides first-level end-user support to internal Team Members throughout the company.

Interprets, analyzes, diagnoses, documents, and resolves customer support issues related to internally supported hardware, software, and phones.

Upgrades and configures computers and phones as needed.

Analyzes simple to moderate inquiries and determines appropriate technical area or vendor to resolve problems.

Keeps IT team and management apprised of any new support issues in a timely manner and escalates issues as necessary.

Adds and maintains users on the network; assigns application access, ensures security, and maintains their configurations are withing standards.

Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Assists in implementing practices that will more effectively utilize IT resources and increase efficiencies while improving system solutions.

Monitors emerging technology developments and identifies innovations to assist in recommending changes in software and hardware.

Qualifications:

Bachelor’s Degree in Information Technology or related field strongly preferred. HS Diploma or GED required.

A minimum of 2 years of technical or help desk support or related experience is required.

Knowledge of PC operating equipment and software required.

Ability to provide first-level support for frequently occurring problems or service requests impacting hardware/software, including installation, configuration, and troubleshooting required.

Working knowledge of techniques and procedures of software and network support for multiple users required.

Proficient in Microsoft Office applications (Excel, Word, Outlook).

Experience maintaining servers a plus.

Experience with SAP a plus.

Robust Benefits Package Includes:

Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

Equal Employment Opportunity (EEO)

Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Qualifications

Education

Preferred

Bachelors or better in Information Technology or related field.

Experience

Required

Ability to provide first-level support for frequently occurring problems or service requests impacting hardware/software, including installation, configuration, and troubleshooting

Knowledge of PC operating systems and networking

2 years: Technical or help desk support or related experience.

Skills:

Help desk, Active directory, Ticketing system, Office 365

Top Skills Details:

  1. 3 -5 years experience in L1 help desk, remote phone support in smaller environment (600 end users)

  2. Microsoft Suite Troubleshooting (Win10, O365, OneDrive, Word/Excel/Powerpoint)

  3. SAP support experience

Additional Skills & Qualifications:

Experience using/supporting proprietary applications

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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