Job Information
Dickson Technical Support Specialist in Addison, Illinois
Dickson creates and sells devices that monitor some of the world?s most critical environments across a variety of industries including Aerospace, Healthcare, Pharmaceutical, Medical Devices, Food, and Manufacturing. After ninety years and thousands of innovations, we?re still going strong. At Dickson, every point matters starting with hiring the best employees. We have a diverse team with many skill sets which makes Dickson an interesting and exciting place to work.
We are looking to hire a Technical Support Specialist who will be located in our Addison, IL office. This position will report to our Manager of Technical Support.
RESPONSIBILITIES
Provide technical assistance and support for inbound queries and issues from our customers related to software and hardware
Respond to customer support inquiries via email, phone, chat
Diagnose product issues and guide them to a positive solution
Document customer inquiries in Dickson's ERP system
Advise Marketing and engineering teams on product feedback based on customer interactions
QUALIFICATIONS
1-3 years of customer support for technical products and/or software, or related skill set
Exceptional communication abilities over via phone, email, and chat
Strong understanding of technical concepts related to software and hardware
IT Experience with the following:
Diagnose and troubleshoot network issues
Understanding of LAN, TCP/IP, DNS, DHCP configurations
Basic server knowledge
Configure and install server roles
Basic security standards
Experience writing technical documentation and procedural content for product management and customer support FAQ?s
Organized with the ability to multitask in a fast-paced environment while maintaining attention to detail
Self-direction and ability to work alone
Self-motivated, positive attitude with an eagerness to learn
Occasional travel, roughly 5%, for customer support including field installations may be required.
Sense of humor
WHAT DICKSON OFFERS
Paid time off within weeks of starting
Excellent Benefits package including healthcare plans and 401K match
Parental leave
A formal on-boarding program to get you up to speed quickly
Continuous learning applicable including paid training and seminars
Performance reviews designed to help you grow as an employee, coworker, and individual
A fun, down-to-earth culture that includes your standard ping-pong table, company supplied drinks/snacks, massage chair, Jarts tournaments, potlucks, etc. For more information about Dickson visit our website at www.DicksonData.com.
We offer a challenging, fun and flexible environment while working with state of the art technology. As Dickson grows, so will you. Come have fun with us, even on Mondays!